Technology Archivi - Page 3 of 3

23 April 202123 April 2021

Customer experience

Customer experience: The restart oft he manufacturing sector through customer experience.

Customer experience: trends in the manufacturing industry

The report written in collaboration with IDC called “The Relevance of Customer Centricity in Manufacturing” analyzes and highlights current trends in the manufacturing industry.
According to this report approved by many industry experts, within two years three out of four manufacturers wiil have opted for a unification of product data and production processes, everything in a single digital platform.
In this platform customer experience will have a leading role in the recovery of the manufacturing industry.

The manufacturing industry is a large and complex world that includes several sectors including food, beverage, pharmaceuticals, textiles, footwear, printing, electronics, recycling plant…and the list does not end here.
All these sectors empower different companies that share a single goal: to find new ways of iinteraction with their customers, to ensure coherent experiences and points of contact in all processes.

When it comes to interaction and processes, technology plays a leading role. A technology that puts the customer at the center of the product life cycle, from general management to the customer service.

The report mentioned before has identified five key areas to be taken into consideration in the next years, based on the experiences of operators and professionals in the sector.

The main areas in the manufacturing industry: five key elements to restart.

Custom strategies: to add value

By 2021, 30% of Global 2000 companies will choose innovative customer experience actions to add value to the segment, profile and individual customer. In particular this will happen thanks to the imolementation of artificial intelligence and Machine Learning.

We will face an “intelligent” production. This will not only allow the different manufacturing sectors to manage their activities more efficiently, but will also allow more efficient relationships and interactions with customers, thanks to a more effective use of all stages of the process: from acquisition, to renewal, loyalty, up to the generation of value both for the company and for the customer himself.

The role of Artificial intelligence and machine learning

It is estimated that Global 2000 producers will generate new business models and income streams, precisely through the use of Artificial Intelligence and Machine Learning.

This new trend will bring the respective partners an added value of 15% by this year. New and important business opportunities are expected for the coming year, again to be attributed to artificial intelligence.

Online platform: to improve investements

It is expected that by 2020 60% of manufacturers in the manufacturing sector will rely on digital platforms to improve their investments.

Unified systems to improve the experience

75% of Global 2000 manufacturers in the manufacturing sector will use digital platforms to unify product data and production processes, which are fundamental in the customer-centred role.

This type of platform will be integrated with other solutions to provide immediate customer experiences by synchronizing data in real time between internal systems and external ecosystems.

Customer journey: innovation and change

Taking into account that by 2022 the supply of integrated, personalized and digitally connected multimedia elements will be enhanced . In colcusion, in an historical moment like this one, technology has proved to be the best solution to guarantee innovation and transformation of the market needs.

It will not be easy to achieve this and the sector will have to overcome several challenges including the transformation of manual processes or the diversification of sales channels.

Tamarri S.r.l loves challenges and is with you throughtout new departures!

3 April 2021

Industrial IoT

Industrial IoT: five objectives to achieve within 2021 by elaborating datas in a comptetent way

Industrial IoT: Let’s clarify the data reading

Often due to the difficult interpretation, some entrepreneurs do not fully exploit what can be obtained from data and the value they can generate. A value often not clearly identifiable. Let’s try to clarify.

We assume that data is increasingly a strategic asset for any business. So it is clear that knowing how to decode them, understand them is important to be able to activate an entrepreneurial policy that takes into account their forecasts, which will make the difference.

Let’s analyze five aspects that are able to make the company competitive. These are extremely concrete aspects that can be achieved during the year. How? With a correct and competent analysis of the data generated by machinery through Industrial IoT solutions.

Five objectives for a competitive company

1. Ordinary maintenance

OEMs, i.e. Original Equipment Manufacturers (original equipment manufacturers) play a key role right now. To concretely assist their customers by encouraging rigorous and constant maintenance.

How? They Decline their know-how to the analysis of diagnostic data collected over time. This activity, which should become a real program, will produce value over time that will lead to an increasingly predictive, precise and effective analysis.

2. Know your customers

The analysis of data from IoT is a fundamental tool in order to learn about the machine life. Through the data it is possible to understand if the operators are using them correctly and how and when maintenance is done

This is how you can understand if there is room to use them even better to achieve maximum efficiency and therefore full customer satisfaction.

3. Predictive problem analysis

Accessing the data allows greater proactivity towards the customer because it allows you to act before the assistance channels are activated.

How? By equipping the after-sales service with the tool able to monitor the connected machines. By doing so, it is possible to identify in time critical and alarming situations, unsafe working conditions or major failures

4. To Understand concretely how to improve the machines

Thanks to the correct use of analytical data it becomes less complex to understand how to improve the product in terms of mechanics and engineering. The technical and R&D department itself can also benefit from this.

5. Be more proactive towards the final customer

For every company is foundamental the need of manufacturers, which is to capitalize on product know-how effectively, thus improving knowledge of the machinery.

Only by doing so it will be possible to be closer to customers, with the common aim to increase and finalize the productivity and competitiveness levels.

To achieve this virtuous circle, an effective paradigm is to offer training on maintenance and process optimization, offering the possibility of remote diagnostic assistance and new methods of guarantees.

Tamarri S.r.l. is able to provide a complete solution in this area: discover our SMARTPASS 4.0 EVO platform for the complete management of the vehicle in cloud.

14 February 2021

A list for warehouse management

A list for warehouse management can increase the performance in our wharehouse. Here are some tips to write it down correctly.

A list for wharehouse management: a little break

According to some important psychologists, writing a list is always a therapeutic action. Even more in covid times. It seems, in fact, that it allows to contain common moods in a period like this. Anxiety, depression, fear and a sense of loneliness would be soothed by the simple but not trivial action of planning the future.

If we are entrepreneurs … this is even more valid. in recent months we often have had the feeling of not making it and not being able to keep up with everything.

A list will certainly not solve all our problems, but it could at least mitigate our worries.

Writing a list of things that need attention will relieve us of the fear of forgetting.

Of course, there are cutting-edge systems that we can use to be super-performing, but let’s don’t mind a simple list! Styled before going to bed, for example, will help us sleep. In fact, it will give us the feeling, not entirely unfounded, of having the situation under control.

A list for wharehaouse management: what does it organise

Each warehouse is a world and is supported by a complex structure. Organizing this structure means taking care of the operational management of the physical flows that pass through the warehouse.

We are talking about goods control, from their acceptance phase, up to the preparation of shipments to customers. The efficiency of a warehouse and therefore of a company depends on the good management of all phases of this process.

There are sophisticated ways to do this, and we can’t miss them. However, even if equipped with innovative systems, a list drawn up by the warehouse or company manager can bring us closer to achieving our goal. More than you think!

A list for wharehouse management: organising the wharehouse operating logics

If we want to draw up a rough list, we could think of the fundamental aspects within the warehouse. It’s not important to worry about priorities or timing in this stage. Other tools await these functions.

A list for wharehouse management: organising the wharehouse operating logics

We can simply write down what comes to our mind at the moment it comes to mind. We could start, just to give an example, from the list of the main macro-processes of the warehouse.

We refer, for example, to the identification of goods that pass through the warehouse during the reception and control phase. But also to a reminder on the management of CUs (for example, the assignment of a particular package to a collection pallet). As well as the planting in the locations.

Also a note that reminds us of inventory rotation, perhaps making the “sketch” of a map of the warehouse. In addition, the list of the most urgent shipments to customers, as well as some notes on suppliers.

To each his own list: for an always performing warehouse!

If a warehouse is always performing, the list of things to do would be of course very long and varied depending on the type of warehouse and goods. Therefore everyone write the most suitable list to end … or start the year in harmony.

Tamarri S.R.L. cares about your warehouse and is always at your disposal to provide you with the best spare parts for your handling machines. Contact us to end this year in the name of efficiency or start the next one with new projects!

20 November 20174 December 2017

Photo / Industry. Biennial of photography of industry and work

We like Bologna because it does not impose fixed routes, but recommends we let ourselves go among the streets, under the porticos, to find ourselves inside the markets with some pleasant breaks between coffee bars and bistros, from the historical ones of the early twentieth century, to the myths of the international pastry shops up to the most modern, faithful to the belief of the speciality coffee where you are promised that breakfast is a serious matter. And it was on one of those Saturdays when you feel you deserve your beautiful city, strolling around without an umbrella (it’s not the title of a song.), we locate on a map the places scattered around the city where the MAST Foundation promotes, organizes and produces since 2013, “Photo / Industry“, the first Biennial in the world devoted to work. Industry and Work!? Not only are we interested, but they are also our daily passion! 🙂

So we venture curiously, armed with mobile phones to take (strictly) amateur photographs as if on a treasure hunt, and we discover that indeed of treasures it is: we refer to the photos of 14 of the most important photographers in the world. The idea of observing through the lens of photographers, who in virtue of their fame have enjoyed great freedom of action, especially where possibilities of access are limited, excites us. Among them, Marten Lange with the two series Machina and Mechanism, among microscopy, nanotechnology and urban architectures, from the technical and from the mechanical, he arrives to the poetry until he reaches metaphysical scenarios and science fiction.

We are also impressed with the collection of the most beautiful photos of Josef Koudelka‘s industrial landscapes, which in their powerful solemnity investigate the overwhelming transformation of the reality caused by the industrial revolution.

Industrial Landscapes by Josef Koudelka at the Archaeological Civic Museum.

We continue always more curious this time of the photo series by John Myers which portrays that region of England which is called the Black Country, known as the workshop of the world, where the heavy steel mills leave their place to modern shopping malls. In this case as well as that of Yukichi Watabe, the photographer, much against his will, becomes a journalist or even a detective and, driven by an ethical conscience, also builds dossiers of great interest for those who are usually not invited to see.

From the Series “Diary of an Investigation” by Yukichi Watabe©. Photo reportage of a murder investigation.

But perhaps the exhibition that struck us most is the one enclosed in the beautiful structure, venue of the Mast, just outside the walls; extraordinary, the structure, not only for aesthetic taste and elegant architecture, but also for the excellent interior layout that allows the valorisation that those works deserve, thanks also to the effective lighting system.

From the “Machines” series, at the MAST Foundation – Thomas Ruff ©

Here we seem to hear a powerful chorus of voices talking about machines and energy in front of the series of photographs by Thomas Ruff, entitled Machines: Very large photos, some of which are at low resolution where the pixels reveal to be blown up creating an even more powerful scenario. From all these photos emerge technologies, mechanics, entrepreneurial spirit, work production, values that are always particular to the territory of Bologna and we share in our daily commitment with all those who work with us and who contribute to our growth every day.

#01006 Crespellano, Bologna, IT, 2016 | at the Ex Bastardini Hospital – Carlo Valsecchi ©

At the end of the journey we have confirmed the idea that the machines for work and in the work, gears, antique or modern industrial scenes know they are beautiful. If viewed and portrayed by an expert eye, they seem to pose with patience, sometimes powerful and heavy, other times more subtle and sophisticated but always full of sense and authority. We have also learned that, as has been noted by foreign visitors ratings, gathered by a survey of the municipality a few years ago, Bologna that hosted Photo/Industry, truly is “a real and authentic city”.

A combination between “destination and destiny” as our passion that vision has become a concrete reality in the values that accompany us.